For Insurance Underwriters ·
What you'll accomplish
Draft declination letters, conditional acceptance letters, referral memos, and agent communications directly inside Google Docs — using the built-in "Help me write" AI feature. No separate AI account needed; available in any Google account.
What you'll need
Go to docs.google.com and open a new blank document. Look for the "Help me write" prompt at the top of the blank page (or click the pencil/sparkle icon in the toolbar).
Click the "Help me write" field. Type your request:
"Write a professional insurance declination letter to an agent declining a commercial property submission. Account is a restaurant with a 5-year loss ratio of 185% including 2 fire claims. Reason is loss experience outside our appetite. Keep it professional and relationship-preserving."
Click "Create." Google Docs generates a complete letter draft in the document. Review, edit the specific details, and copy to your email.
After the initial draft appears, use the "Refine" option to make changes:
Each refinement updates the draft without starting over.
When you have a version you like, save it in a Google Doc titled "Letter Templates — [Your Name]." Keep one example of each letter type:
Use these as starting points for future letters — paste the template into a new doc, then use "Help me write" to customize it for the specific account.